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Frequently Asked Questions

Do you have a showroom? Yes. We are located at 74 Broadmeadow Road Broadmeadow. Our opening hours are 9am to 4pm Monday to Friday and 9am to 12pm on Saturday’s. We are closed on Sunday’s and Public Holidays.

 

What areas do you service? We cover the following towns and surrounding areas; Newcastle, Lake Macquarie, Central Coast, Maitland, Port Stephens, Cessnock, Singleton, Muswellbrook, Scone, Dungog, Gloucester, Myall Lakes.

 

What products are in your showroom? We have a wide variety of options including Carpet, Hybrid Flooring, Laminate Flooring, Engineered Timber, Oak Flooring, Carpet Tiles and Marine Carpet.

Do you have FREE samples? Yes. We have free samples of stock carpet and hybrid flooring.

 

Can I purchase products supply only? Yes. All our products are available to purchase supply only for DIY install.

 

What carpet options do you have? Choosing the right carpet for your needs and budget is a very important decision. The look, feel, comfort level, quality, and ease of cleaning are factors that should be considered when choosing the right carpet for you. We have a wide variety to choose from. Ranging from affordable, rental grade polypropylene through to high end solution dyed nylon carpets and come in various patterns like loop, modulated loop, plush, twist and cut piles. Loop pile carpet, which comes in distinctive patterns created by a combination of higher and lower loops, creating a stylish finish with a soft, smooth feel. Plush pile carpet, featuring short and slightly twisted yarn, which is best for creating a formal look in areas like guest or dining rooms, while providing a velvety soft feel underfoot. Twist pile carpet, a soft but durable carpet, where the pile is twisted and lies in different directions, producing a random texture, and showing less tracking from footsteps or vacuuming. All coming in a wide range of colours and styles to best suit your needs. The prices for these options will vary and we recommend you take the time to make an informed decision. Our carpet options are priced per lineal or broadloom metre which is 3.66m wide.

 

What are the benefits of Hybrid flooring? Hybrid flooring is a floating PVC based product in plank form. Hybrid planks click into each other with many options allowing for DIY installation. Hybrid flooring is 100% waterproof, is strong and durable and scratch resistant. Being waterproof, hybrid flooring can be installed in any room within your home or business except for inside showers. Hybrid flooring can also be installed over existing flooring such as tiles and timber flooring amongst others.

Can I select a product just by viewing photos? As photos are never a true reflection of any flooring product, we strongly recommend that all selections are made in person. This can be done at our showroom or in your home at your free measure appointment. Viewing the product in person allows you to not only get an accurate impression of colour but to also feel the product. Recommend

 

Do you offer a FREE measure and quote service? Yes. Simply contact us on 4955 8749 or fill in the contact form on our website or Facebook page. We offer a complimentary in-home consultation service, and all written formal quotes are free of charge and no obligation.

 

Why do I need to book a measure appointment? Yes, it is essential that we visit the job site to get a complete understanding of the scope of works. We professionally measure all areas that are being quoted for, discuss product options, and outlay the process from initial appointment to installation. Home consultations allow you the opportunity to view and feel product options as well as see how they match with your existing or planned colour scheme.

When will I receive my FREE quote? Free quotes are emailed to you generally within 2 business days of your appointment. Quotes are valid for 30 days from the date the quote is issued. To discuss or alter your quote, please contact us on 4955 8749 or via email.

 

How do I accept my quote? All quotes must be accepted in writing. Upon accepting the quote all elements of the quote need to be confirmed including product and colour selections. Accepting a quote is also acceptance of the Terms & Conditions attached to the quote. It is important to understand that it is your responsibility to read the terms and conditions prior to accepting your quote.

What is covered in my quote? Each quote is individually tailored to your specific job. The below information explains what may be included in your individual quote.

  • Product: The flooring option you have selected will be noted in your quote. It is your responsibility to confirm that what you have chosen at your initial appointment is noted correctly on your quote.

  • Take up and disposal of old carpet: One of the first steps in any carpet installation or replacement project is the removal of the old carpet. This can be a time-consuming and physically demanding task, and it often requires special equipment to do it properly. As a result, this is a complimentary service we provide as an overall part of the installation process.

  • Preparation of Subfloors: When preparing for flooring installation, it is important that the area is clean, flat, and even. This will help to ensure a quality installation and avoid any potential problems down the road. In most cases, a simple sweeping and mopping of the area will suffice. However, if there are any uneven areas, they may need be levelled off with self-levelling compound. Once the area is prepared, we can then proceed with the flooring installation. Unless it is noted in your quote, floor preparation outside of the removal of old carpet, is not included in your quote. In some instances, the requirement of floor preparation cannot be determined until carpet/floating flooring has been removed.

  • Underlay: Underlay is a crucial part of any carpet installation and contributes to the overall comfort, durability, and lifespan of the carpet. It also helps to insulate your home and reduce noise levels. With hybrid flooring, the acoustic underlay is already attached to the product with no additional underlay required.

  • Carpet Laying: Carpet installation is priced in lineal or broadloom metres (3.66m x 1m). As such, rooms wider than a broadloom metre will cost more to install. These rooms, along with irregularly shaped rooms may require custom cuts or seams, which can add to the installation cost.

  • Hybrid Laying: Hybrid flooring installation is priced in square metres. A small percentage of wastage is unavoidable in most instances and is factored into the overall cost of the job. Our installation teams will often take more product to site than what is required so bear in mind that you are only paying for what is installed along with wastage.

  • Installation to stairs: It is often assumed that the cost of new flooring is simply the price of the materials plus the labour to install them. However, several other factors can affect the overall cost, and one of the most important is stairs. Stairs are often quoted separately from the rest of the floor, and in many cases, they will be priced at a higher rate. This is because stairs require special attention when it comes to both measurement and installation. In addition, stairs are often subject to more wear and tear than other areas of the home, and as such, they may need to be replaced more often. As a result, it is important to be aware of the potential extra cost of stairs when planning for a new flooring installation. Whether it be carpet or hybrid flooring installation, we strongly recommend hiring professionals for this part of the job!

  • Trims & Accessories: this is a vital part of the installation process as it not only completes the overall look of you new floor, but also serves a purpose in protecting the product edges for years to come. Carpet trims are required in doorways when butting up against other flooring types such as hybrids, laminates, tiles etc. There are a range of options available, and we can easily identify which trim option best suits your needs. Hybrid flooring and laminate flooring are floating products. As such, they require an expansion gap around the perimeter of each room. The expansion gap can be covered up by replacing skirting boards or a scotia trim. These are options that can be viewed and discussed at your measure appointment.

Do you move or remove furniture? No. In general, we do not move any furniture unless it is specifically itemised in your written quote. When you have new flooring installed in your home, you will need to remove all the furniture from the room. This includes any pieces that are sitting on the floor, as well as any wall-mounted items. When moving furniture, lift it carefully to avoid damaging your walls or floors. Once the furniture is out of the way, the installer will be able to begin preparing your floor for the new flooring. Once the new flooring is in place, you can move your furniture back into the room. With a little bit of planning, you can easily handle furniture removal on your own.

 

Can I keep my existing underlay? Underlay used under carpet is a very important factor and will impact how the carpet feels once installed, so it is recommended that you have your underlay replaced when replacing your carpet. When purchasing new carpet, it is also important to understand that warranties may be voided if installed on old underlay.

 

Can you remove my existing floor coverings? We are happy to remove and dispose of your existing floor coverings as part of the overall installation process. We offer a recycling service to give old carpet another use. We give away used carpet to the public. Old carpet can still be used at a minimal cost. If you would like us to do so, simply let our staff member know and they can provide a quote for you once you decide to go ahead with your new flooring.

When do I need to pay for my installation? Our policy is that full payment is required for all supplied and installed job at least 2 business days prior to the scheduled date of installation. Payment can be made via, EFTPOS, Bank Transfer or Cash. We do not offer payments plans, interest free periods or buy now, pay later services.

 

How do I care for my hybrid flooring?

Some handy tips include;

  • Sweep floor regularly with an electrostatic broom, soft bristled broom, or wood floor mop.

  • Dust and or clean with a soft bristled broom or vacuum head. Ensure vacuum head is non-abrasive with no metal contact points.

  • Remove spills promptly with an absorbent cloth or similar.

  • Do not use hard bristled brushes or steel wool scouring pads to clean hard to remove spots or blemishes.

  • For new installations avoid placing rugs or mats on the floor surface for at least 2 months. This should enable a more even UV exposure to natural and internal lighting. Avoid animal rugs unless you determine the backing is PH neutral or place carpet / rug lining under to avoid bleaching the floor surface.

  • Place mats at exterior and interior doors to trap sand and grit from incoming foot traffic and for drying feet if pool activity is nearby.

  • Where possible periodically relocate rugs or large items to allow natural aging of the floor surface area. For new floors please refer rug and mat details noted above.

  • To avoid scuffing & localised scratches, adhere soft pads to the base of all furnishings in contact with the floor. Periodically check to make sure stones or grit have not lodged in any protective pads.

  • Keep pets’ claws properly trimmed to avoid excess scratches and gouges.

  • When necessary for sticky spills or ingrained dirt and grime, clean with a well-rung out mop using warm water and a PH neutral, no-abrasive floor cleaner. Do not use general supermarket floor or general cleaning solutions as they are likely to be concentrated and if used incorrectly will damage the surface coating. Always follow manufacturer’s instructions.

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